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@whf-southampton wrote:

Hi,

 

I would like to ask why the returns process doesn't allow for adjusting the postage on refunds that include postage discounts for multiple purchases.

 

We sell footwear and have a postage policy of a nominal amount of £3.95 postage cost on the first item with the second and subsequent items being free shipping. However as people buy two for fit and then send one back, the return refund should be for the cost of the item ONLY. Your system apportions the postage over both items thereby giving the part of the postage cost back as well. It means the buyer ends up paying less postage on the first item being kept.

 

This is wrong.

 

When I asked CS about this I was told that ebay policies override the sellers policies so us sellers are being unfairly targeted because of ebay's poor programming.

 

I understand that the legislation is unclear on remorse returns on part orders so your system may not be correct, should you try to say buyers are due to have postage costs refunded in this situation.

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Hi @whf-southampton,

I understand the situation your are advising of on this.  As customer support have advised the system is set up a certain way to override.  I'll share your example as feedback to the relevant department for review. While we cannot guarantee any changes to the policy we will share for consideration for future changes.

Thank you,

Kat