@jckl1957 wrote:
We are still seeing almost daily posts from members who are being inconvenienced (or worse) because payments are taken twice from their bank accounts. One payment appears in pending and does vanish after a few days and the money is not actually taken. However, if the amount is large, and is pending, your bank will not show this as available funds and members may not be able to pay bills or purchase necessities.
I raised this on 14th december - 4 months ago. My post and response below:
I don't know if this issue has been raised before but I see a lot of posts about double payments - Ebay take a payment from a buyer's bank account and then a duplicate, identical payment appears as pending. The buyer doesn't have access to the money pending/on hold and, in some cases, this must cause issues. This post from today, the member was unable to pay for his lunch. Is Ebay aware of this longstanding issue and what is being done to fix it, please?
Double payout frequently
Hi @jckl1957 ,
I have noticed this on posts before. It seems to happen that one payment doesn't go through and goes to a holding state. We have reported it to be looked into so I will include this recent example from today to have it reviewed.
Hi @jckl1957,
Thank you for your question. This sounds like a security measure that is in place for buyers. This usually happens if it's a new account, a dormant account or a new card. We place the amount in a pending state and then send it back to the buyer typically within 24 hours.
This can be difficult for buyers as you mentioned if it is a large amount but it is a safety feature in place to prevent any issues.
I hope this helps to explain and that I have understood the situation correctly.
Let me know if not.
Thanks,
Katie
