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@drymartini* wrote:

Hi

 

There is a glitch on ebay where items listed on ebay.co.uk are not displaying on ebay.com. It happens when you have several items listed for sale and when someone clicks on ‘Visit Store’ or ‘See other items’ only a small fraction of the items you have for sale then appears. For instance, I currently have 277 items listed for sale in my shop.  On ebay.com it appears as though I only have 15 items for sale.  So any potential buyer using ebay.com has no way of knowing that I actually have hundreds more items for sale.  My customers simply cannot find them and I am losing out on sales because of this.

 

I first reported this glitch to both ebay.co.uk and .com back in October last year and was assured on numerous occasions that this would be resolved on a priority basis.  However, nothing has ever been resolved and the problem still persists, five months later (it could be much longer, this is only since I first discovered it) with devastating consequences for sellers.  I feel that I have been fobbed off by ebay, I have heard nothing further and I feel this matter is not being treated with the urgency and gravitas that it clearly deserves. 

 

I used to sell a large proportion of my items to America and other countries, but since this glitch I have only had a few international sales.  Many different categories are affected - including ‘Vintage & Antique Jewellery’, ‘Books’, ‘Fashion’ ‘Collectables & Art’ ‘Home & Garden’ etc (more and more categories are coming to light all the time). This is Huge – it also affects other countries which interact with ebay.com, not just .co.uk.  

 

To see the problem for yourself - go to ebay.com (don’t log in) copy and paste one of your item numbers.  Click on the item and then go to ‘visit store’, (it also does the same thing on ‘see other items’) scroll down to the bottom of the page and click ‘See All’.  This should then show you all the items in your shop, however, it is only showing a fraction of them, depending on what category you listed in.  It is not just business sellers with shops who are affected - private sellers are also affected, with and without shops. 

 

My business has suffered dreadfully because of this, and I know that other sellers are in exactly the same position.  I would appreciate a reply from ebay as soon as possible please, to inform me what steps they are taking to resolve this issue, including a timescale.  I do also feel that some sort of compensation would be in order, given the gravitas of this situation, the loss of sales and the length of time it has been going on.

 

I posted regarding this same issue last week https://community.ebay.co.uk/t5/Technical-Issues/Ebay-Glitch-Vintage-amp-Antique-Jewellery-ebay-co-u...

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Hi @drymartini* ,

My colleague Dave is currently looking into this issue as its been reported on this thread here. It's currently being investigated and once he has an update he will update that thread.

Thank you,

Kat