@rainbowtrax wrote:
Does anyone know what is happening with the pop-ups that some users are getting when they try to go to any listing page from sellers' shops. Instead of being taken to the listing, a pop-up containing minimal details is activated instead. It then requires another click to get to the listing itself. Even worse, some shops have an Add To Basket link within the pop-ups, trying to steer buyers to make a purchase without ever looking at the listing. The pop-up doesn't even show the inadequate desrciption summary that you get on the app let alone the proper description. The app is bad enough for encouraging users to buy without looking but this is worse. For used items particularly, it's madness. I know Dave said it was a glitch rather than a test but given other changes that have appeared this week, it seems more like deliberate tinkering to me.
The change has been applied at account level for buyers, not to specific shops so that, if you have this on your account, it happens on every shop you look at. If you don't then it won't be happening to you at all, either on your own shop or when you view others. So a seller can't tell how many of their potential buyers are affected by this. Just because you don't see it yourself doesn't mean your buyers don't.
Please can we have some explanation of what's happening here. See screenshots here: https://community.ebay.co.uk/t5/Business-Seller-Board/Incorrect-links-for-shop-items/m-p/7379922#M29...
Hi @rainbowtrax
Ive reached out to the developed team for some clarification on the pop up. It looks to be part of a roll out on site. I'll reply on the original thread as soon as I have an update.
Thanks,
Dave
