I really need help from eBay.

My account has been suspended after I sold a phone I genuinely own. I have full proof of purchase, IMEI, postage and confirmed delivery with signature.

The item has been delivered, but my account is locked and £989 is being held. I am now without both the phone and the money.

I have tried contacting support multiple times and even called today but haven’t been able to get any real help or explanation.

This is extremely stressful, especially as it’s my child’s birthday and I was relying on this money.

I have done everything properly and in good faith. I just need someone to review my case and help resolve this.

I understand eBay’s right to apply account restrictions and payment holds under its terms. However, I am concerned that the way my case is being handled is not consistent with basic fairness and transparency.

Despite providing clear evidence of ownership, dispatch, and delivery, I have not been given any meaningful opportunity for my case to be reviewed or to submit documentation.

This lack of engagement and explanation is unreasonable and leaves me in a position where I have lost both the item and access to the funds.

I am simply asking for a proper, evidence-based review of this situation.

Please can someone from eBay urgently look into this and help resolve it.