Unfortunately returning it is not an option for me as I need the laptop for work so any time I dont have it , then I cannot work which financially is going to cost me a lot more.     My previous laptop was damaged on a site visit and barely running hence I needed this one quite urgently .   I appreciate my personal circumstances are not the sellers responsibility ,  but I actually found 3 suitable laptops with windows 10 on ebay at the time and I chose this particular one .  The others have since been sold so I've missed out on purchasing them because of the incorrect specs listed by the seller on the one that I bought - the incorrect listing IS their responsiblity.    I am now in the position where I either have to lose out financially by loss of earnings if I return it ,  or lose out financially because I now still have to source and purchase a windows 10 laptop from another supplier.    I just feel it wasnt unreasonable to ask for a small recompense for the inconvenience and additional expense their error  has caused me .  I have reached out to them for a partial refund but they point blank refuse.   The spec was listed twice incorrectly on the item  , not just the headline but also in the detailed specs and to be honest I think the operating system on any format of IT be it phone/laptop etc  is probably one of the most important things to get right.