Unsent items

di_34872
Contributor

‎29-05-2026 5:00 PM

I purchased two items and didn't receive any confirmation from ebay and the sellers don't know anything about my order but the money for the items was taken from my account and have a screen shot of the money going out to ebay.How can this be resolved any help would be appreciated 

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tobiasd4
Experienced Mentor

‎29-05-2026 5:40 PM

Items will be in your purchase history. 

 

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di_34872
Contributor
In response to tobiasd4

‎29-05-2026 6:10 PM

They aren't here's the screen shots
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john1297576
Pro Mentor
In response to di_34872

‎29-05-2026 6:35 PM

Then you must have bought as a guest, which would explain why the seller knows nothing about any purchase by di_34872.

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di_34872
Contributor
In response to john1297576

‎29-05-2026 7:14 PM

No i am a member and done it through my ebay account.Thanks for taking the
time to reply it's much appreciated
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fargvs
Experienced Mentor

‎29-05-2026 7:21 PM

A Guest purchase perhaps when not completely signed in will not show in your eBay summary --- > 

Find the email  Guest order Transaction number details in the link below --- Case options within 30 days from sale are there  --- do not run out of time for a case > 

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

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