on 29-05-2026 12:57 PM - last edited on 29-05-2026 1:27 PM by kh-erika
Hi
I sold an item on ebay
the buyer paid, so I downloaded a prepaid label for Evri and sent it off
the buyer contacted me to say the item had not been delivered
it turns out that the address on the prepaid label is wrong, the tracking number belongs to a completely different location
what to do, please help
thanks
-pm
29-05-2026 1:38 PM
You can only post to address on label.
Up to buyers to keep all addresses up to date.
Ask buyer to open item not received case, as you used SD ebay will sort.
They will either say item delivered, so case closes or refund buyer, you keep your money.
29-05-2026 2:40 PM
