Sending item back to seller

zzr.king
Visitor

‎19-05-2026 4:19 PM

Hello, I purchased a item that didn't match the description once I received it.The seller agreed to have it back for a full refund but I said I had to open a resolution case to cover myself which they have agreed to.My question is that I have been told by Ebay to send back before 2nd June does that date mean the day I send or the seller receives it ? Also "before" so that means the latest 1st of June or does that include 2nd ? Thanks for any help 👍

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tressygirl
Pro Mentor

‎19-05-2026 5:15 PM

These are the timelines when you open a case for item not as described.

 

After opening this case,  the seller has 3 days to either send you a refund or a postage label for its return.  If neither happens,  on day 4,  you escalate the case and eBay step in and force the refund.

 

If you receive a return tracked postage label,  ( be aware some sellers may not want their item back,  in which case they Must refund within 3 days),    you post the item back,  and when tracking shows delivery the seller has 48 hours to refund you.  Again,  if they don't , you escalate the case eBay forces the refund.

 

@zzr.king 

papso22
Experienced Mentor

‎19-05-2026 7:11 PM

Ebay does not provide clarification of the meaning of the dates so you should send it back as soon as you can after you get the label.

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