Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
19-05-2026 5:15 PM
These are the timelines when you open a case for item not as described.
After opening this case, the seller has 3 days to either send you a refund or a postage label for its return. If neither happens, on day 4, you escalate the case and eBay step in and force the refund.
If you receive a return tracked postage label, ( be aware some sellers may not want their item back, in which case they Must refund within 3 days), you post the item back, and when tracking shows delivery the seller has 48 hours to refund you. Again, if they don't , you escalate the case eBay forces the refund.