Seller Option for Non Tracked Items

future_pokemon_king
Contributor

‎25-04-2026 3:17 PM

I have posted an item and the buyer has not received.
 
I have proof of postage but no tracking.
 
I used the eBay packing options to generate the price / label.
 
Royal Mail compensation will not cover the value of the items.
 
When something isn’t tracked it seems to becoming to regular that items aren’t arriving. 
 
What does EBay’s seller protection / policy do for the seller?
 
Thank you. 

 

0 Helpful

tobiasd4
Experienced Mentor

‎25-04-2026 3:51 PM

Without tracking, if buyer claims not received, you always have to refund.

future_pokemon_king
Contributor
In response to tobiasd4

‎25-04-2026 4:21 PM - edited ‎25-04-2026 4:23 PM

Thank you for the quick reply. 

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future_pokemon_king
Contributor
In response to tobiasd4

‎25-04-2026 4:22 PM

I thought that would be the answer.

I purchased postage through eBay so was hoping I had some coverage / protection. I should have investigated more what seller protection included. 

Royal Mail compensation is only to £20.

Potentially huge lesson learned.

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jckl1957
Experienced Mentor
In response to future_pokemon_king

‎25-04-2026 4:27 PM

I have been selling for over 20 years now and I send anything that sells for over £10 using a tracked service.

Buying your postage through Ebay doesn't really protect you at all.

I would advise using a tracked service - it's for your benefit, not the buyers.

Tracked 48 offers cover up to £75 and you also know if the buyer's claim is genuine.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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tobiasd4
Experienced Mentor

‎25-04-2026 4:29 PM

If use ebay simple delivery (not packlink), then it is always a tracked service up to £750 compensation. 

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