I ordered and paid for a ride on mower on 11 Mar 2026.  The order was cancelled on 9 April 2026 because the seller provided no details of where or when the item could be collected.  The item was also declared faulty and although the seller attempted to have it repaired, I decided I did not want to proceed with the purchase of an item that was not as described.  The seller cancelled the order but apparently failed to successfully action the refund.   I went back to the seller as suggested by eBay but he was unhelpful.  Apparently my refund is stuck and despite talking to at least six agents and then a member of the leadership team I have to wait another five days for eBay to try to resolve the matter and repay my money.  Given the lack of action by eBay so far I am very concerned they will keep my money.

I am losing sleep over this matter as I paid £3066 for goods that I will not receive.  I am also spending inordinate amounts of time trying to get eBay to help.  At the moment it seems they are colluding with the seller to deprive me of my funds.  I sincerely hope this is not the case.   Having been with eBay since 2003 and having completed around 1000 transactions I have never had this type of problem before.

The latest advice is to wait another five working days to see what happens.  Why does this have to be so complicated and what will be my next course of action if my refund does not appear?