eBay Customer Services is 24 / 7 now it's partly why there's a new fee to pay by Buyer's.

Not sure who you are phoning, as eBay have no phone number they answer for general enquiries.  It's a Call Back option as shown below....

Contact CS with the link below for a Call Back option.  Try at 8 a.m. on weekdays as there's more chance of Dublin answering. It's a Call Back option, so you'll hear if it's Ireland calling!

https://www.ebay.co.uk/help/eua?id=5190

Better still come back here,  explain the issue you've encountered,  there are many very experienced people here happy to help you.

@bettyboop732013