InPost lost a parcel I sent. InPost say contact eBay. How? Ai asst doesnt get me there. Help plse?

carmen-and-tosca
Contributor

‎14-04-2026 1:03 PM

Inpost lost a parcel I sent.
InPost say contact eBay. How? Ai assistant  doesnt get me there. Help plse?

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**peaseblossom**
Experienced Mentor

‎14-04-2026 1:13 PM

As long as you used Simple Delivery eBay will refund the buyer for loss in transit and you keep the payment.   So ask the buyer to open a "Not received” claim and they will get their money back from ebay.

 

 

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carmen-and-tosca
Contributor
In response to **peaseblossom**

‎14-04-2026 1:36 PM

Many thanks, that’s really helpful.