Heater failure under warranty

classicrubbish
Contributor

‎02-04-2026 4:00 AM

Hi hope someone can help I bought a ceramic heater just over a year ago with a two year warranty. The heater has failed and the seller has confirmed under warranty but they do not have a spare to fix it so are trying to send me random parts to sell for money to then try to buy the correct part that they do not have in stock. I would guess this illegal and against eBay seller rules how do I raise a case as over a year old? 

Thanks for your help 

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classicrubbish
Contributor

‎02-04-2026 4:08 AM

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 letter of confirmation showing no parts 

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tressygirl
Pro Mentor

‎02-04-2026 6:24 AM

 

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

 

You are too late to claim a refund from eBay,  and unfortunately too late to claim from your payment provider,  most offer a 120 day buyer protection policy.

 

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

 

@classicrubbish 

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