Hi hope someone can help I bought a ceramic heater just over a year ago with a two year warranty. The heater has failed and the seller has confirmed under warranty but they do not have a spare to fix it so are trying to send me random parts to sell for money to then try to buy the correct part that they do not have in stock. I would guess this illegal and against eBay seller rules how do I raise a case as over a year old? 

Thanks for your help