NUMERICAL VOUCHER CODE NOT ALLOWED TO ENTER IN VOUCHER FIELD AT CHECKOUT

lilsimonm
Contributor

‎26-03-2026 5:18 PM

I have a valid voucher offer from a vendor and have confirmed with them that the voucher is correct and valid but when i try to apply the voucher at checkout the voucher field auto disables the apply button (greyed out) any text string entered in the field that starts with a numerical value of which this code does (see attached pic)

 

Someone must've had this issue before 

 

Please could someone advise what to do 

 

Labels:
Preview file
67 KB
0 Helpful

tobiasd4
Experienced Mentor

‎26-03-2026 5:55 PM

Screenshot shows you trying to enter code in 2 places.

Full code only needs to entered in place.

 

0 Helpful

lilsimonm
Contributor
In response to tobiasd4

‎27-03-2026 9:36 AM

It only allows you to attach 1 picture so i had to merge 2 pictures together 

 

The screenshot shows that when a code starts with an alpha character the apply button is active (blue) 

 

but when you start a code with a numerical character the apply button is greyed out

 

i.e. This is either a erroneous code and the vendor is lying or this is  a bug in ebay's code (which i doubt has gone undiscovered until now)