Hi everyone,

I need some help with a buyer.

They bought an item of mine then asked me to expedite shipping etc - no problem with that I did.

now they have requested a refund because they have misread something and said they just didn’t like it. 

I can’t attach the photos from my  - I’m new so don’t really know what to do in this situation if I read the eBay message I don’t have to return it says I can just close the return ? Or will they just over rule and negative strike me?

if they have opened the box or damaged it etc then I’m not getting back what I sold.