faint_star
Engager

‎02-03-2026 2:29 AM

I don't really get this.

 

It seems:

1. A lot of secondhand mobile phone sales end in trouble

2. Surely it therefore can't always be the courier as the courier won't always know what's in the package? Especially odd if the phone being stolen is always worth over £200 - courier won't know that detail (no point nicking a £50 phone and risk getting caught, especially in organised crime where the phone may change hands once or twice before resale, each person getting rewarded)

3. But thank you @neovass0 for the tip about oversized boxes! I actually complained to a perfume retailer for using oversized boxes at Xmas but now l know why

4. eBay will push the matter to its limit before refunding the seller, if they do refund the seller. Probably because they want to be sure the seller is being honest.

5. Could it be that the buyer and the courier are the same person or related persons? 

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posh_shopping
Engager

‎02-03-2026 2:51 AM - edited ‎02-03-2026 2:51 AM

@louiseb4231 I'm glad you got your money back 🙂

 

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jonatjonatjonat
Advisor
In response to 11elect11

‎02-03-2026 9:44 AM

I agree, simple delivery is sometimes not at all simple, and yes it should cover transit insurance.

It does, or at least it should, up to £750 - that's one of the main benefits of it.

If the buyer claims item not received or item damaged - they should get a full refund at no cost to you the seller.

 

Of course it could be a scam by the buyer, but its at ebays cost, not yours.

cjw99
Contributor

‎02-03-2026 10:49 AM

It is for reasons like this that I always withdraw my funds daily, even when just a quid or two, otherwise ebay can always grab them back as soon as any buyer selects any kind of return/refund/defect

 

not sure what ebay would do if you had no funds in your account?

 

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jonatjonatjonat
Advisor
In response to cjw99

‎02-03-2026 11:13 AM

Well again - if the issue is related to a lost or damaged item and you used simple delivery - then ebay would fund the refund.

If not - then ebay will get you for the debt somehow.

Could be you just pay it off with following sales - could be you have a secondary payment option like a credit card on file - or, they'll just go to a debt collection agency.

monkeynudger
Contributor

‎10-04-2026 7:23 PM - edited ‎10-04-2026 7:24 PM

I had royal mail lose or steal item when i sent item to buyer and it was never tracked although buyer chose 48hr tracked. Buyer was refunded. 

I have lost cost of my item i posted.

Tried claiming from royal mail claims, they said as i didn't arrange postage i can't claim.

I will never sell on ebay again. 

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*vyolla*
Pro Mentor
In response to monkeynudger

‎10-04-2026 7:27 PM

@monkeynudger wrote:

I had royal mail lose or steal item when i sent item to buyer and it was never tracked although buyer chose 48hr tracked. Buyer was refunded. 

I have lost cost of my item i posted.

Tried claiming from royal mail claims, they said as i didn't arrange postage i can't claim.

I will never sell on ebay again. 

If you used an eBay Simple Delivery label and your buyer opened an eBay item not received claim then eBay should refund them. What happened?

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