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@nichwur0 wrote:

I need someone from Ebay uk, to me Nicholas

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In case you've missed my post above....

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?

That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!

@nichwur0 

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@nichwur0 wrote:
I ordered a digital alarm clock, from you can you,
let me know when I will get it. Nicholas
Sent from Outlook for Android<>

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The person you are replying to doesn't appear to have sold a digital alarm clock to anybody (this is a discussion board for eBay members).

If you haven't received an item you have purchased and it is less than 30 days from the latest estimated date you were given you need to open an "item not received" request from here.

I ordered this digital alarm clock, from you
and I don't know when I will get this alarm clock,
and when I will get my alarm clock Nicholas.

Sent from Outlook for Android<>

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@nichwur0 wrote:
I ordered this digital alarm clock, from you

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I have never sold an alarm clock to anybody on eBay. You are not talking to eBay; you are talking to other eBay users.

As per my previous post you need to open an "item not received" request from this page.

You said I never ordered this alarm clocks but I definitely ordered this alarm clocks, from you ebay uk. Nicholas.

Sent from Outlook for Android<>

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@nichwur0 wrote:
You said I never ordered this alarm clocks but I definitely ordered this alarm clocks, from you ebay uk. 

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I never said that you didn't order an alarm clock; I said you didn't order it from me. I am not eBay UK; I am one of many sellers who sell items on eBay UK. In the 15 years that I have operated this account I have not sold an alarm clock to anybody; you purchased the alarm clock from another eBay seller. 

Your payment went to eBay UK but the seller you purchased an alarm clock from is another eBay user like yourself. You need to go to this page to open an "item not received" request. 

You are not speaking to eBay support here; you are speaking to other eBay users like yourself. You don't need to speak to eBay's customer support as you can open an "item not received" case from the link provided above. You have eBay's Money Back Guarantee provided the latest date you should have received the alarm clock was less than 30 days ago.

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@all0846-itcifu wrote:

I would like to request a callback telephone call on Tuesday 3rd February 2026 at anytime between 9am to 5pm.

 

Thank you, Gary Allotey-Hines 

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You cannot ' book' a call back.  This is how you need  to contact Customer Services during the times you wish...

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@all0846-itcifu 

That is not how it works.

When you are available to be called, you need to use the link below and request a callback.

This is a member to member forum, not a place where you can pre-book a call from Ebay.

https://www.ebay.co.uk/help/eua?id=5190

Scroll up to my answer above.

You cannot ' Book' a call.

Use my link and contact Customer Services for a Call Back.

@wada-931 

I will put ebay on bbbc news  lm very up set not get money back

Did you use the money back guarantee and meet all the deadlines?

Hi there i have a problem with 4 items i sold to the same buyer with free postage . Items were sent in same package , which buyer received . Ebay keep sending me pre payment labels for 3 of them , which i ignored , because i was paying postage . 

Now my account has been put under review ! 

I would just like to know why . I feel this can only be resolved by speaking to someone .

There is a link for a callback from Ebay in Post 31