That link will take you to a ' live agent'  it needs a lot of perseverance!

 Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today,  to the very bottom and click on the Contact Us below Need More Help?

That takes you to an annoying AI bot , but if you persevere keep asking questions it cannot answer and Insist on an agent,  they do finally put you through and say .... waiting time ** minutes!  Took me a good 10 minutes arguing with the bot then a 2 minute wait to speak to Dublin.

@mary-ron