Thank you very much

Use the same link below as posted by @tressygirl 

Use the link in post 2.

You can request a callback here https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

Or you are likely to get an answer here if you explain your issue for us

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@na-358036 wrote:

I would like a call back 

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Use the link in post #2.

Is the link above still working? When I click on it it takes me back to general help page. I need to try and get a call back from CS for an unresolved issue. 

 Thank you in advance. 

@floyd_1965  Just like most things, eBay has taken something that worked and changed it to something that doesn't work that well. 

Keep telling the bot you want to talk to a customer service agent, it takes a while.   

It seems ebay must be getting too many calls so instead of wondering why it's customers are struggling with the system they make it harder for customers to get in touch.

Suelel, thank you for your reply. I will try what you suggested and see how I get on. I appreciate your kind help. 

all this link does is take me to the page where you have to choose what the issue is, which then takes you to live chat which yet again is greyed out and not working.

🙄

That link will take you to a ' live agent'  it needs a lot of perseverance!

 Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today,  to the very bottom and click on the Contact Us below Need More Help?

That takes you to an annoying AI bot , but if you persevere keep asking questions it cannot answer and Insist on an agent,  they do finally put you through and say .... waiting time ** minutes!  Took me a good 10 minutes arguing with the bot then a 2 minute wait to speak to Dublin.

@mary-ron 

See the post from tressygirl here and follow it https://community.ebay.co.uk/t5/Seller-Central/Ebay-call-back-requesst/m-p/7971178#M764587