Customer service chat greyed out – cannot reply to staff thread

Hi eBay Team,

I was tagged by Kat (Community Team) in a thread regarding the customer service chat being greyed out, but the thread does not allow replies, so I’m unable to provide the requested SessionId there.

The issue is still ongoing  chat remains disabled and I cannot type or select options. This is blocking access to support and directly impacting my business.
THIS IS MY SESSION ID 
kat@ebayScreenshot 2026-01-13 at 12.13.53 AM.png

898946545759

Thanks in advance