Customer service chat greyed out – cannot reply to staff thread
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13-01-2026 12:04 PM
Hi eBay Team,
I was tagged by Kat (Community Team) in a thread regarding the customer service chat being greyed out, but the thread does not allow replies, so I’m unable to provide the requested SessionId there.
The issue is still ongoing chat remains disabled and I cannot type or select options. This is blocking access to support and directly impacting my business.
THIS IS MY SESSION ID
kat@ebay
898946545759
Thanks in advance
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