Wanting a refund

[calcork1]

I've purchased two dog poo bag carriers message the seller as I've received and is not personalised as stated when purchasing seller is refusing to refund

[ile136yz]

Open an eBay case for 'not as described' as eBay's 30 days Guarantee.

No need to contact Seller further.

Do not close case until eBay has sorted it out for you.