Hi. I got no official help but did manage to resolve it on both phones, but it’s a bit hit and miss I’d say.

Don’t even know why I tried this but it seemed to trigger it. It also didn’t work first time on my husbands phone (I did mine first) so maybe try a few times (mainly the bit about WiFi off and using mobile data)

So I turned off WiFi. deleted the app completely. Restarted the phone. Downloaded the app and tried to log in. I can’t remember if this worked first time on my phone or I toggled WiFi on/off a few times but it suddenly loaded the Home Screen properly and I was able to log in.

I had also tried logging in on my work iPhone (different model) and that had worked a dream. So I knew it was isolated to the iPhone 17s.

I also wasn’t sure if logging in on that phone had triggered something, but didn’t do that for my husbands and I got that working as well.

It took some patience and perseverance but I got there and this is the only thing I did differently to before (the mobile data thing).

Good luck! Hope it works!
It’s a bit ridiculous huh!





Samantha Mandeville
samantha.mandeville@outlook.com