To all that can’t update the app. Most people using this forum have been through similar problems. I wasted 3-4 hours trying to upgrade the app in vain. Galaxy S7, Android 8.

An Android device needs to be Android 10 or higher.

An Apple device needs to be iOS 17 or higher. iOS 16 can be used, although you may get a message saying it has to be iOS 17.

The Play Store and Apple Store are platforms for providing software and updates. The actual software is written by the manufacturer of your device. Feedback will warn other people about the problems.

eBay can still be accessed at www.ebay.co.uk via a computer or mobile phone browser. You must delete the app before accessing the website. There are other ways around it but I don’t want to complicate things. I mainly use the website and hardly use the app (used to use the app). I can no longer access the app and will not be buying a new phone, Unless someone has a spare £500-£1000 they would like to donate.

If you have a device the app can run on and it still doesn’t work, I’m stumped. The operating system may be corrupted. The only thing I can think of, is to do a clean Android or iOS install on your device and try again. This means losing all your data. It’s not something I would like to do but maybe the only answer. The Android or iOS version needs to be genuine. There’s no telling what’s in an unofficial version. If all else fails please contact eBay and post your results here. It may help someone else.

Hope this helps people to stop tearing their hair out. Please let know if you want to add anything or if it needs tweaking. I’ll keep a copy of it to post now and again.

I'm puzzled by eBay's update. I doubt they set out to lose customers. Somebody at eBay must have thought this was a good idea, didn't think it through, now it's hard for them to back down. It would only take a patch to cure this. I know nothing about software but used to work with super-humans who wrote software. I remember one guy being handed a Rubik's Cube, when they first came out. He completed it in 3 minutes. Wow. They hacked into a Hotel telephone system, we were staying in, just for fun. That's way above my brain power.

Anyway, back to eBay's app update. As mentioned before, I mainly used the website and just used the app for notifications. I know some people prefer the app. It's horses for courses. If you have the problem, please read through some of the posts.

yes i have the same problem, i have a phone i really like as it is an android 9 phone without the monstrous screen that are on today's phones and now ebay have decided not to support it anymore so i am keeping my phone and deleted the app, its a ludicrous decision by ebay.