@charmingdesignsdna wrote:
Sorry to bring this up again, but the EDD have got worse. I have attached a screenshot of an order which I received a few minutes ago. This shows dispatch by 9th February and EDD shown to buyer is 9th to 10 February. My cut off time for same day dispatch is 10am Mon - Fri and I post by 2nd class Royal Mail.
I am being forced to send items a day earlier than I should have to so as to not get late defects on my account. Also, I have had to close my shop/put my shop on holiday settings several times due to this.
I would like to know how can I/Ebay sort this matter out? I have posted regarding the EDD issue months ago and nothing has changed - it has got worse. I appreciate that you say about it being worked out by algorithms but even sending something 1st class is estimated 1-2 working days by Royal Mail.
The only real option I see that I have is to post out as I should and receive lots of late defects and loose my top rated seller badge.
Hope you can help me with this matter.
At the moment there are no plans to make any changes as to how the EDDs are calculated.
I will as always send your feedback to the shipping team to be reviewed unfortunately there is no action we can take from this side.
Thanks,
Dave
