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‎08-02-2023 2:13 PM
Sorry to bring this up again, but the EDD have got worse. I have attached a screenshot of an order which I received a few minutes ago. This shows dispatch by 9th February and EDD shown to buyer is 9th to 10 February. My cut off time for same day dispatch is 10am Mon - Fri and I post by 2nd class Royal Mail.
I am being forced to send items a day earlier than I should have to so as to not get late defects on my account. Also, I have had to close my shop/put my shop on holiday settings several times due to this.
I would like to know how can I/Ebay sort this matter out? I have posted regarding the EDD issue months ago and nothing has changed - it has got worse. I appreciate that you say about it being worked out by algorithms but even sending something 1st class is estimated 1-2 working days by Royal Mail.
The only real option I see that I have is to post out as I should and receive lots of late defects and loose my top rated seller badge.
Hope you can help me with this matter.