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@ak_craft_crazy wrote:

Hi,

 

I offer personlaised items with clear instruction, my processing time is set to 1 day. However some people fail to compelte all the personalisation details so i have to message them, most of the time they get back to me the day after at which point i have missed the dispatch time for their order.

 

I then get punished for this when dispatching my items as it goes against me as a seller for dispatching items "Late" even though this is the buyers fault not mine.

 

When will you catch up with the times and let sellers alter the dispatch date if there is an issue which also notifies the buyer, so this will help sellers who are awatiting information from the buyers.

 

 

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Hi @ak_craft_crazy 

The dispatch time is locked into the transaction at of purchase to set the delivery date. I understand personalised items have a number of factors that can affect the delivery and dispatch time. I don't know if it would be possible to have an option to extend the dispatch time once the purchase is made but I will definitely push this back to the development team to look into. 

Thanks,

Dave

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