I have another issue regarding sponsored listing standard...
Buyers often ask if we sell a particular product and the usual practice is to direct them to the correct listing by providing the listing number (many buyers don't know how to access shops and some don't trust URL links or know how to use them, so directing them to a certain listing number to enter into search is the easiest and most efficient option).

When the buyer searches the provided listing number they see only that listing, so why are they shown the sponsored listing and not the organic???

As it stands, ebay is charging us a 'finders fee' on an order for which you did not provide any sponsored advertising benefit and in fact had no involvement in whatsoever.

I hope that this is an error, if not then I think it's an extremely underhand way of taking extra money from the sale that you are not entitled to.