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@returns_andexdisplay wrote:

Thanks for your reply, have sent you a private message with the return IDs. 

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Hi @returns_andexdisplay ,

I  have had the cases checked.

For the first case the buyer escalated it on 16th and there was a reply on the same day. Due to this the system had to make a decision based on the information it had regarding an attempted delivery on the 13th.  I realise this not two business but due to the reply on the case the system over rode once it was escalated.

For the second case there was an attempted delivery on the 8th so the the calculated time was correct.

Thank you,

Kat