---

@unlimitedretailgoods wrote:

Hello, I still have customers who haven't recieved parcels from last months strikes. Does anyone know why RM haven't prioritised the earlier parcels? Cases are starting to open against my shop and I am unsure about what to do. If I refund or send replacements I will be at a loss, I am hoping they will still get sent out.

---

Hi @unlimitedretailgoods,

As much as we would like to 'm afraid we don't have an insight to Royal Mails priorities.  It is likely they should be prioritising items sent out last year to be delivered but we can't advise on what their procedures are. Given the number of strikes they had along with the busiest trading time of year it had a big impact on delivery times.  It is still possible items will get delivered as there are other sellers advising their items are now getting delivered. 

Thank you,

Kat