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‎11-01-2023 2:39 PM
We have noticed that eBay has recently changed the estimated delivery time for the 'Royal Mail International Standard' service to 3-5 working days for packages being sent to Europe. Last year the estimated delivery time was 15-21 days depending on where in Europe the package was being sent to. This was a realistic delivery time for the service.
From experience, this delivery estimated delivery time of 3-5 working days is completely unrealistic. As can be seen on other forum threads Royal Mail are struggling to deliver a lot of post within the UK in 3-5 days at the moment and we know from experience that they can not deliver anything to Europe this quickly.
This change has resulted in lots of disappointed buyers and we have had to refund a lot of orders.
For now, we have had to stop selling to European buyers. Is there any way we can adjust our eBay listing to make the estimated delivery time a bit longer? I am aware that we could add extra days to our dispatch time but this would affect our domestic sales.