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@Anonymous wrote:

I am still a bit confused about which sellers can offer a reduced refund (up to 50%) when a buyer returns an item they have used or damaged. The bit below states ALL sellers, not just business sellers.

 

Can you confirm if this does apply to ALL sellers (business or private) as long as they are not Below Standard, and if it doesn't, maybe you could suggest that the relevant team changes the policy page, to make it clear it only applies to business sellers.

Can you also confirm if the sellers that it does apply to have to offer free returns - as this is not mentioned on other help/policy pages.

 

Seller protections | eBay

 

Protections for all sellers 

 

 

An item is returned after it was used or damaged by the buyer

Sellers who offer free returns and who are not Below Standard are eligible for this protection

• You can deduct up to 50% from the refund to recover the lost value of the item
• We will take care of any issues directly with the buyer for you, including removing any negative and neutral Feedback, defects, and open cases in service metrics

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Hi @Anonymous ,

It does only apply to business sellers and yes I will take this feedback about it not being mentioned on help pages. I'll forward this for a request to be changed.

To the second point sellers do need to offer free returns and I'll also get this checked for it being mentioned on the help pages.

Thank you,

Kat