@pat7053 wrote:
Hi.
I have a buyer that has made an order and appears to have paid via ebay, even though it was cash on collection and I don't have any payment method set up in ebay (it is in hold according to my accounts) , and now we have agreed to cancel the order, can I arrange to cancel the order for him so he can be refunded any monies he may have paid via ebay? just so the order and my account can be cleaned up. thank you.
Hi @pat7053
You can cancel the transaction and the funds will be released back to the buyer.
Everything you need to know on how to cancel can be found here. You can then relist the item if the buyer wants to pay when they collect it.
Thanks,
Dave
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