@lord_and_lady_m wrote:
Can you clearly show us where in the buying process, the buyers are being reminded / advised about strikes delays?
i've gone through it myself in last weeks chat, but my screen shot was removed. I found absolutely nothing reminding me about my postage choice being royal mail and there being delays. Please do not answer me with how ebay cannot do more to remind buyers. I want to know where it is. I cannot find it.
I'm a visual person too, don't worry. Here are some examples of where the buyer would see it on site when tracking has been added or they select to view tracking:
It also depends on what service the buyer has on their order. For example if it is sent with Royal Mail and is tracked they see the page above. If it is sent with Royal Mail but isn't tracked the page to open an item not received case mentions it.
Hope this helps to reassure we are placing information in the important places a buyer sees as they wait for an item.
Thanks,
Katie
