@ukhaberdashery wrote:
What does a seller do when a buyer opens a case because the item does not arrive on time and then asks ebay looks at the case 2 days later and grants a refund to the customer because tracking shows it as not delivered. An then 2 days later the seller receives the item as it was stuck in the post?
I take it we claim off ebay as they granted it knowing there are delays.
Hi @ukhaberdashery,
If an item not received case is opened it will remain opened for 3 business days. If it is then closed as the item was not delivered in time we would ask for the seller to refund.
If the item then arrives to the buyer it is a difficult situation as you could ask the buyer to resend the invoice. I also recommend communicating with the buyer when the case opens and letting them know it has been sent, and the delays are caused by the strikes.
Thanks,
Katie
