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@spex4you wrote:

Good afternoon,

I, like many other business sellers am suffereing from fallout due to ebay not extending shipping dates in November.

Whilst many customers are happy to wait, some are not, and some are using it as a way of getting something for nothing.

I use Royal Mail for 95% of my orders and use "stamps".

 

I want my customers to have the best experience they can from me and ebay but I just need a little more support from ebay to help me acheive this.

Many Thanks

Martin.

Spex4you

 

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Same, getting buried in people asking "where's my stuff, should have been delivered ages ago" all due to eBay not extending estimated delivery dates.

eBay have also don't seem to have done anything to extend the time before a buyer can open a case either.

We asked our posite for some more empty Royal Mail sacks for our collections yesterday and she chuckled "there isn't any as they are all still full"...

That vast majority of sellers are doing the self same, working way beyond what is reasonable to try and ensure the customer has a good experience, we are too. It is all let down from false promises of wholly unrealistic delivery times, like last week we asked why it was showing our items for both shipping and being delivered on strike days...
eBay have contributed the massive problem a lot of sellers are now in and there doesn't seem to be an end to it.

eBay are still showing best case scenario delivery times for items sent, even though there is another strike on 9th and Royal Mail have a ridiculous backlog to catch up on. Items are not going to arrive in a best case scenario as the natural increase in items in the post continues to to being so close to Christmas on top of the huge backlogs Royal Mail already have.

I noticed from the eBay forum post below, that eBay are encouraging sellers to use fully tracked services, etc to help protect themselves. Who is paying for that?

Why are the only encouraging sellers to do something? Why don't eBay also encourage buyers to upgrade their shipping to faster services if they need it faster or just be patient. There is less need for buyer's to be patient if eBay would be more honest about delays in the post instead of still insisting on showing best case scenario delivery times when we are far from best case with the backlog and continuing chaotic strike action.

Regards
Russ