---

@bitznbobs4 wrote:

Hi, First time using this as considering closing for forseeable future due to strikes. I use royal mail and do not wish to change as other carriers are flooded with orders and dpd have asked me not to schedule a collection for 10 days at least due to back log. i am concerned that customers will open INR cases as soon as theres a delay with their item and if i have to refund after 3 working days then i cannot make a claim with royal mail for about 10 working days by which time the customer may receive the order and the claim will be void so i will lose product sold and refund. should i just shut shop for a month or is there a way around this without using another carrier?

 

---

Hi @bitznbobs4 ,

I understand the difficulty with the INR's during this period of strikes with the Royal Mail. We are doing our best to provide as much communication as possible to buyers to delay them opening cases but ultimately we can't prevent them from opening a case.  We are not able to advise on whether you should close your shop for the month but looking into other carriers is an good option. There are some some discussion threads here on the boards where other sellers are giving advice on other carriers that might be worth having a look at that could be helpful. Have a look through the discussion boards on business seller board/seller central and the postage board.

Thank you,

Kat