@lord_and_lady_m wrote:
But surely my past performance is totally irrelvant in a situation like now. There is no comparison data for the algorithm to compare with. It cannot compare me sending orders today vs something in them middle of my quietest period when strikes aren't happening. It's absolutely ridiculous.
Why is ebay setting us up to fail and then encouraging the buyers to open a case. Á further stab in the back.
Hi @lord_and_lady_m,
The strikes are accounted for in a separate section of the estimated delivery date so your dispatch time won't need to be changed. When we say past performance it is seeing if you typically dispatch at the time you said you would or not, are you earlier, are you later etc.
We are asking buyers to be patient where possible but we must also allow them to open a dispute if their item has not arrived. We have added messaging to the buyer explaining the situations with strikes to communicate with them as much as possible.
Thanks,
Katie
