@lord_and_lady_m wrote:
So basically, ebay tells US SELLERS to set accurate dispatch times etc, ebay then overrides it with their own ideas of estimated dates. Often telling buyers they will potentially receive it before the seller has posted it. Then a buyer can open a request straight after that date despite it being possible the seller is only just posting it within their own chosen timeframes.
When will ebay start listening to sellers, that are doing as they are told by ensuring their dispatch times and postage choices accurately reflect things, to then allow the algorithm to do its own thing and leave the sellers in a INR situation that cannot be resolved as quickly as ebay allows?
Basically ebay is doing what it likes. If a seller extends their dispatch times, because they probably will when it's busier than the norm, the algorithm ignores it. it's literally only time away settings that extend things properly.
Hi @lord_and_lady_m,
It's not a case that the system is not taking into account what your dispatch time is. It is more so that it's not only taking that into account. It's taking past performance on when items were marked as dispatched, what's happening with couriers, where the buyers are etc.
It uses this and more to create an EDD. It is correct that a buyer can open a request if the last date in the estimated timeframe has passed.
We continue to share feedback on the way the system calculates.
Thanks,
Katie
