@returns_andexdisplay wrote:
Is there a reason why there is no transparency with return credits when a buyer claims not as described but nothing wrong with the item? I could have 10 returns in month, try to claim 4 credits for buyer abusing the system yet only get 2 credits. Get no notification of which credits are accepted, only a credit on the statement. Large items cost more to send back yet eBay only part refund the return even if buyer abused the system
eBay seem to be promiting part refunds on social media yet fail to warn sellers that ebay keep the fees for part refunds. Again why is this?
We do indeed refund fees on part refunds you can find a breakdown of the process here.
The credits are processed in batches so it does show as a total rather than each individual credit. I will raise your concerns about how the credits are shown to the billing team to see if there is the possibility of an itemised view.
Thanks,
Dave
