ducatimondo
Guide
In response to kat@ebay

‎30-11-2022 2:42 PM

kat@ebay wrote:
@petals-and-paws wrote:

Hey guys - estimated delivery dates again, sorry... I have orders showing with estimated delivery for Friday 9th December, which is another Royal Mail strike day and so they will not be delivered on that day! Are eBay aware that there are more strikes due to take place and if so, will the EDDs be adjusted to allow for them? Thank you.

Hi @petals-and-paws ,

 

Similar to the previous communication for the strike days its a ever changing situation. Right now we are taking this weeks dates into account. We are continuing to monitor the future dates and once we have more information on this we will update accordingly.

 

Thank you,

Kat

You are not taking this week's dates into account.

This below is from just now on a live eBay listing and past our cutoff for shipping today (not that we could when they are on strike...)

Free postageUnited KingdomEconomy Delivery (Royal Mail 48)Free 2-4 day postage Get it between Fri, 2 Dec and Mon, 5 Dec
£0.99United KingdomStandard Delivery (Royal Mail 24)Estimated between Fri, 2 Dec and Mon, 5 Dec
£1.99United KingdomStandard Delivery (Royal Mail Tracked 24)Estimated between Fri, 2 Dec and Sat, 3 Dec
£6.49United KingdomExpress Delivery (Royal Mail Special Delivery (TM) 1:00 pm)Estimated on or before Fri, 2 Dec


How are any of these possible?

We can't post today, can't post tomorrow and eBay now shows items sold today need shipping by 2nd December in our seller hub.

So how are you even saying you are taking this week's dates into account when you are clearly not.

I was also sure you were "taking this away" from last week's chat as so many members asked about it.

eBay have done nothing about that, gave lip service to me on the phone and on here saying we are protected.

Buyers are opening claims for items not arriving that definitely would not arrive. eBay and eBay alone are 100% responsible for estimated delivery dates.

Yes, the Royal Mail are on strike, but it is you, eBay that need to change the estimated delivery dates to reflect that!!!

Please stop misleading buyers and then making it our fault as sellers.

Please stop saying you are protecting us, you are not.

Please stop saying you are taking this week's dates into account, as you can see above, you are not.

Please stop saying you are continuing to monitor and update, you are not.

 

I've been messaging on here asking for help, you say you will do something and nothing happens.

I've had 10+ calls to eBay CS, they do nothing.

Can eBay please actually do something...


Regards
Russ

We cannot solve our problems with the same thinking we used when we created them.
- Albert Einstein