@ducatimondo wrote:
I posted this question in last week's chat, didn't get a reply:
When are eBay going to address the issue that our contact telephone number, landline phone, was replaced with a mobile number when we were obligated to add a mobile number for these verification text messages you added months ago.
I have asked CS for help on this more times than I can remember, but nothing has happened.
eBay treat all accounts as being the same when they implement policy changes such as this and usually always biased towards small sellers or more accurately private accounts. They probably use only a mobile phone and not more. A limited company registered in England is obligated under English Law to have a landline telephone number they can be reached at.
So when they added this feature, the mobile number added for verification replaced the only other contact number on the account; as eBay did not make a place for a second phone number...
So now when eBay try to contact our limited company, they ring my own personal mobile, on occasion as late as around around 10pm...
This needs fixing, as you are using contact details for otherwise than intended when the information was requested by eBay.
Again, this will time out before an answer is provided and I have a chance to reply, so please contact me directly to resolve this issue.
Regards
Russ
Hi Russ,
Apologies if I missed this one last week.
There were some issues with verification codes and landlines. Some providers supported text messages and others didn't. This led to codes not being received amongst other issues.
We have, as always sent the feedback on this back to the development team to take into consideration for future updates.
Thanks,
Dave
