@xi_7394 wrote:
Hi, I won 2 bids yesterday, one iPhone and one Samsung, and I paid immediately. Then the iPhone order was canceled by the seller without a valid reason, and the Samsung was canceled because the seller said his son started the auction (which I highly suspect because he should have had plenty of time to discover before the auction ended) and he did not want to sell it anymore. The Samsung seller said he would refund me but he has not done it nor did he cancel the order. Could you please step in the Samsung case, cancel the order and refund me?
Also I do not think only getting full refund is enough, there are too many dishonest sellers on ebay canceling orders only because they do not accept the price, which is not a valid reason to cancel (i.e. breach the contract). I do think that you should let the seller compensate me for my time and effort spent in bidding, and also cancel the order and fully refund me as soon as possible.
The iPhone seller's account is mash935399 and the Samsung seller cathmcg1811. Please also block their accounts after solving my cases because they are untrustworthy sellers.
Leo
Hi @xi_7394
Thanks for reaching out.
Depending on how transaction is cancelled a seller could receive a defect against their account, if they have a number of these defects serious action can be taken against them which can range from selling restrictions to complete bans from site.
We are unable to step in unless you have a case opened and its escalated to us. You can find the detail of how to open one here.
Unfortunately there is no option for us to offer compensation in these events but you can report the seller to have our policy team investigate them. The details on how to report them can be found here
Thanks,
Dave
