@ducatimondo wrote:
When are eBay going to make the vehicle parts compatibility tool work properly on the app.
I asked about this last time I posted questions a few weeks ago too and the answer was posted to say it would be forwarded to the team.
If they don't know what is wrong with it, then it will never be fixed.
As an actual expert in vehicle parts, I would need to explain it to an expert in that department at eBay.
But there is no possibility to report technical issues to eBay or speak to technical teams, so nothing will ever get solved as who you explain it to will not necessarily understand what is wrong or be able to explain it to who needs to hear it.
Yet again, a daft way of doing things, when something works, the team that can fix it need to hear it straight from the proverbial horses mouth what is wrong in order to fix what is wrong.
Can someone contact us to help get the issue solved.
This, as my last question are at the heart of a good buyer experience. So it is somewhat a quandary that we are all trying to elevate that, yet can't due to some shortcomings beyond our control.
Regards
Russ
Hi Russ,
I know how complicated the fitment tool can be especially with motorbikes. As you know getting the correct fitment data can be difficult as the there is now equivalent of TecDoc for two wheels.
I can arrange a call with the Fitment Team for you to discuss this further as I know bikes are focus at the moment. The chat is locked but you can DM if you would like me to arrange a call and I will reach out to them.
Thanks,
Dave
