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kat@ebay wrote:

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@icecarmedia wrote:

Following on from my PREVIOUS POSTS - Regarding shipping policy

And sellers changing delivery method without consultation

 

My latest example(could give more) of why it is of great import to me  that this practise should be stopped

 

Seller changed delivery

Courier states no one at home. I was, as evidenced by the receipt of another ebay purchase shows

Now I have to undertake a 40 minute round trip to a post locker where the(unchosen) courier has delivered

 

I only wish to receive what was advertised and paid for

So why do ebay allow buyers to be forcibly inconvenienced by a will-not-be-punished seller?

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Hi @icecarmedia 

 

I understand that this example is not a great situation for you and its not what we would expect of sellers, to give this type of experience to buyers. However as mentioned before there are situations where sellers may have to change couriers due to factors outside of their control. Right now there there is no change to the policy but we will continue to share your examples as feedback.

 

Thank you,

Kat

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Surely if the seller cannot supply what was advertised and paid for then it would seem reasonable that the change was agreed by, not forced on, the buyer.

2 out of my past 6 ebay purchases have sellers doing this courier switcheroo

Doing so by design, not due to events outwith their control

In the example I gave above the seller states they have been using courier B whilst advertising A in their listing for the past year

The second one, likewise using courier B listing A, stated they do so to offer FREE postage

I'm still awaiting updates for this purchase

I'm not saying ebay is encouraging this practise, however they should be doing more to discourage it