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@icecarmedia wrote:

Following on from my PREVIOUS POSTS - Regarding shipping policy

And sellers changing delivery method without consultation

 

My latest example(could give more) of why it is of great import to me  that this practise should be stopped

 

Seller changed delivery

Courier states no one at home. I was, as evidenced by the receipt of another ebay purchase shows

Now I have to undertake a 40 minute round trip to a post locker where the(unchosen) courier has delivered

 

I only wish to receive what was advertised and paid for

So why do ebay allow buyers to be forcibly inconvenienced by a will-not-be-punished seller?

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Hi @icecarmedia 

I understand that this example is not a great situation for you and its not what we would expect of sellers, to give this type of experience to buyers. However as mentioned before there are situations where sellers may have to change couriers due to factors outside of their control. Right now there there is no change to the policy but we will continue to share your examples as feedback.

Thank you,

Kat