---

@pigeon396 wrote:

I have asked the seller to make a partial refund because the item was faulty and was also delivered later than estimated due to not using 1st class post which was stated on the listing. the seller says i have to return the item but due to the inaccuracies in the listing ie not making clear the item was faulty, the condition of the item and also the change in postal service used, the seller is deceitful. because of that i have requested a partial refund instead of returning the item as i get the impression the seller would be likely to dispute the case as they have already lied about the condition of the item and the postage. it is easier to keep or throw away the item and ask for the return postage cost instead. how do i get the partial refund i asked for which is in lieu of and approximately equivalent to the cost of returning the item. the seller has already asked for the item to be returned but instead of  this i will take the postage cost instead as a resolution because the seller is deceitful and untrustworthy.

---

Hi @pigeon396 ,

The seller may want the item to be returned due to wanting to check it and doing this can result in a full refund for you. While this is not an ideal situation ultimately eBay cannot force the seller to give a partial refund.  While you can try and work this out with the seller and ask them to go the partial refund route they do not have to do this.  

Thank you,

Kat