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@technthread wrote:

This is feedback that isn’t new but in the space of 5 days back on a basic shop I was already exasperated by estimated delivery dates and it was one factor in my decision to close the shop again.

 

Order number 14-14422-44443. The buyer purchases on Saturday evening at 10:48pm and gets given an EDD of Tuesday-Wednesday. This is already showing up as running behind. The buyer chooses the postage of 2nd class letter and I see has left some negative feedback for sellers for late delivery in the past. I paid extra for a 2nd class large letter so I could get an acceptance scan at a Royal Mail locker and hopefully a delivery scan to try and protect my metrics but given the state of Royal Mail delivery times for 2nd class it was always likely to be considered ‘late’. 

This isn’t the main reason I closed my shop again but it is frustrating that sales here are always EDD pressured straight away.

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Thanks for your input, technthread.

Shops wouldn't particularly affect EDDs, but I do understand where you are coming from. If you wish, I can send on your negative feedback for review, but just to set up the right expectation, I can't confirm that the feedback will be removed unless qualifies for removal.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@williabaxte7 wrote:

Hi . Good afternoon . I just want to leave some positive feedback regarding simple delivery . I have sold 4 items using sd and I find it a lot easier to use the custom delivery.

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Hi @williabaxte7 ,

We appreciate your positive feedback on Simple Delivery and will share it with our shipping team.

Thank you,

Kat

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@the_brick_lodge wrote:

Thanks Dave, ok, how do buyers request a combined invoice on the mobile app please?

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Thanks @the_brick_lodge 

The request total option is not always available on the App. It will usually show in the cart at the top of the items but depending on the version and device the buyer is using it may not be available. 

It's usually best to use a desktop or laptop if possible as it will always be available if the seller offers combined shipping. 

Thanks,

Dave

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@dantwocats wrote:

 listing vintage hammers .first one i get Domestic postage

Simple Delivery is unavailable for this item. Learn more 

so i can put in age verification but the next item jumps to simple delivery and can not list as no option for age verification ? 

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Hi dantwocats, thanks for your post.

Age verification with Simple Delivery at the moment is not available, so you wouldn't be able to do that as of now, this is something that was flagged before, and we've referred to the shipping team.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@the_brick_lodge wrote:

Ok so what services qualify please? Where is it stated? (or should that be in 2 posts, I have no idea). 

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Any of the tracked options in the standard section or the tracked express options should be fine.

Thanks,

Dave

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Hi @450-262541 ,

Following up with an update from tech on this.

The search results from lowest to highest can appear incorrect due to the below two factors

1.  It includes postage and packaging so it can show one item looking cheaper than the previous but with the postage added on it is actually more expensive.

2.Multi variation listings are also included and taken into account in results so these can appear out of place when sorting for lowest price.

Thank you,

Kat